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COVID-19 is receiving considerable media attention at this time. It is imperative that we as a community stay informed and prepared to respond to inquiries from concerned citizens and travelers. Read More

April 16, 2020

Frequently Asked Questions

  • Congressman Tom Rice CARES Act FAQs
  • U.S. Travel Association: CARES Act Relief Resources FAQ
  • Frequently Asked Questions on the Paycheck Protection Program from the Dept. of the Treasury.
  • FAQs on the Economic Injury and Paycheck Protection loan programs from the SBA South Carolina District Office.
  • Unemployment General Questions – Q&A on unemployment benefits,eligibility under the CARES Act, tips for answering questions while filing your initial claim.
  • World Health Organization – This Q&A will be updated as more is known about COVID-19, how it spreads and how it is affecting people worldwide. 
  • J1 Program Update – Myrtle Beach Area CVB has received several questions about the potential impacts of the new coronavirus, COVID-19, on the J1 program this summer. Read about a few things we want you to know about this important program. 
  • S.C. Taxpayer Services – Learn more about the S.C Department of Revenue tax relief on their Q&A page.
  • IRS – Tax Day is now July 15.
  • S.C. Department of Health and Environmental Control answers frequently asked questions.
  • Centers for Disease Control and Prevention answers frequently asked questions.
  • FEMA Coronavirus Rumor Control – Rumors can easily circulate within communities during a crisis. Do your part to the stop the spread of disinformation by doing three easy things: don’t believe the rumors, don’t pass them along and go to trusted sources of information to get the facts about the federal (COVID-19) response.
  • Federal Trade Commission Coronavirus Scams – Scammers are taking advantage of fears surrounding the Coronavirus. Here are some tips to help you keep the scammers at bay.
  • Q. Are all businesses closed across the state?
    No. Businesses deemed non-essential and/or that create close contact between individuals are closed as of 5 p.m. April 1, 2020. Executive order 2020-17 closed the following businesses:
    Entertainment venues and facilities: bowling alleys, night clubs, arcades, concert venues, theaters, auditoriums, performing arts centers, tourist attractions including museums, planetariums and aquariums, racetracks, indoor children play areas (excluding daycares), adult entertainment venues, bingo halls, venues operated by social clubs.
    Recreational/athletic facilities and activities: fitness and exercise centers and commercial gyms, spas and public pools, group exercise facilities to include yoga, barre and spin studios or facilities, spectator sports, sports that involve interaction with another person in close proximity and within less than 6’ of another person, activities that require use of shared sporting equipment, public playground equipment.
    Close contact service providers: barber shops, hair salons, waxing salons, threading salons, nail salons and spas, body art facilities and tattoo services, tanning salons, massage therapy establishments and massage services.
  • Q. Why are places like Walmart and Target, home improvement stores and gas stations still open? 
    A. These facilities are considered essential and remain open to the public. However, people are encouraged to practice social distancing and only leave their homes when absolutely necessary.
  • Q. I’m not sure if my business is considered essential or non-essential. How do I find out?
    A. Business owners who need clarification should complete the Essential Business Clarification form at sccommerce.com/clarification-business-designation-form or contact the S.C. Department of Commerce by email at covid19sc@sccommerce.com or phone at 803-734-2873.
  • Q. Is there a shelter in place order in the Myrtle Beach area? 
    A. No, not at this time. However, people are encouraged to stay at home and S.C. governor has said no groups of more than 10 should be congregating, and no groups of 3 or more should congregate on the beach or in parking lots. However, by order of the state, there is a 14 day mandatory quarantine of anyone coming to South Carolina from a COVID-19 hotspot. This includes New York, New Jersey, Connecticut and the city of New Orleans.
  • Q. COVID-19 and Food Safety FAQ - Is Coronavirus a Concern With Takeout?
    A. At this time, there is no evidence that COVID-19 can be transmitted by food or food packaging. The FAQs are based on information from the Centers for Disease Control and Prevention, Food & Drug Administration and U.S. Department of Agriculture. Download a Copy of the FAQ
  • Q. I heard the City of Myrtle Beach relaxed signage rules because of COVID-19. Does this apply to my business?
    A. The City of Myrtle Beach relaxed signage rules for restaurants after the governor prohibited dine-in service. Signage rules for businesses not directly affected by the governor’s order have not changed.
  • Q. Will my hotel offer refunds?
    A. As cancellation and refund policies vary by business, you should contact the business you booked with directly for their latest policies and options. Many businesses are reviewing their policies and making them more flexible to accommodate changing travel plans, such as allowing people to rebook later.
  • Q. My hotel won’t give me a refund for my planned travel. Can the chamber force them to give me a refund? What should I do?
    A. Myrtle Beach Area Chamber of Commerce has no authority to force a business to provide a refund. However, if the business in question is a member of our organization, we will contact them and suggest they offer flexibility during these uncertain times.
  • Q Can I stay at my second home or deeded timeshare property?
    A. Yes, if you own a second home you may stay in it. Ownership is not included in the ordinances. However, you cannot invite other family or friends or rent out your property.
    No, if you have a Right-To-Use timeshare which gives you the right to vacation at the property but without deeded ownership. That is perceived as a short-term rental and is prohibited through April 30.
  • Q. I booked my reservation through VRBO or Airbnb and they won’t give me a refund. What should I do?
    A. If you booked your resort or condo property reservation through a third party booking engine, including but not limited to Airbnb and VRBO, the cancellation policies for your reservation are determined by the individual owner of that unit, not the third party booking engine or the resort or condo. It is up to the owner of that unit, not the third-party booking engine or condo/resort, to make considerations for changes to their cancellation policy. We regret that we are not able to assist with these situations as we aren’t privy to the owner’s information and have no jurisdiction over their business policies. This applies to the condo/resort property management as well. The third-party booking engine may be able to help you contact the owner for consideration as they maintain those contact details and communications.
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